Delivery & Returns

The focus at Fixings Warehouse has always been to offer quality fixings and associated products at lower prices than the competition including the major chains, but also focusing on quality and service from staff who have in depth knowledge of what they are selling.

If you are in the Kent area please feel free to drop into one of our branches and experience Fixings Warehouse quality and service for yourself, as well as exclusive in store deals.


Free Next Day Delivery when you spend £40 or more (ex vat) - UK Mainland Key Postcodes

A next day delivery service is available to customers on UK mainland only (certain postcodes exempt see below). Delivery is free to anywhere on mainland UK on orders of £40 or more (excl. VAT) Orders of less than £40 to anywhere on mainland UK will be subject to a delivery charge of £4.95 plus vat

Delivery is next working day (Monday-Friday) FOR ALL ORDERS PLACED BEFORE 2PM*

Please ensure you provide us with your mobile number at the checkout. This is not for marketing purposes but so the courier can send a message on the day of delivery giving you a one hour window.


Regional deliveries

For customers in Northern Ireland, the Scottish Islands, Isle of Man and Isles of Scilly please choose UK (Highland & Regional) at checkout or telephone 0870 760 6378 and press option 1 for details of shipping costs before placing your order. Unfortunately we are unable to deliver to The Channel Islands, Republic of Ireland or BFPO. See below for a full list of postcodes to which these delivery rules apply.

If your order falls within these postcodes, a Delivery charge of £20 (ex vat) will apply.


Due to customer demand we now ship to France and Germany too!

Delivery to Europe is via DHL Courier and your order will be with you within 2 business days - shipping charge of just £20 plus vat.*

To talk to us, call on 0870 760 6378

To email us: online@fixingswarehouse.co.uk

Recycling

Orders may be sent out using packaging in which stock has arrived at our warehouse. This allows us to reduce the amount of waste we dispose of and also keeps perfectly usable padded envelopes and boxes in the system

Returns Policy

30 Day Money Back Guarantee

Under our 30 Day Money Back Guarantee you can return unwanted goods.

Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. Please include your invoice. Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps.

To return an item you can either:

  • Drop it off at your nearest store – click here to find your nearest store or
  • Send it back from your local post office.

Faulty Goods

If you purchased the item less than 30 days ago you can return it under our 30 Day Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible.

In most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

Initially: Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.

If your product is powered by lithium batteries please return your purchase to a store due to changes in the road transport regulations.

Regional Postcodes £20 + VAT shipping applies:


IV3-IV40, IV53, IV54, IV63

KW1-KW14, KW15-K

PA20-PA40

PA41-PA78

PH19-PH40, PH41-PH44, PH50

IV41-IV51, IV55, IV56

KA27, KA28

KW15-17

ALL ZE POSTCODES

ALL HS POSTCODES

ALL BT POSTCODES

IF YOUR ORDER FALLS WITHIN THESE POSTCODES, A DELIVERY CHARGE OF £20 (ex vat) WILL APPLY

*OUT OF STOCK ITEMS OR LARGE ORDERS MAY TAKE LONGER - DEPENDING ON SUPPLIER AVAILABILITY